Frequently Asked Questions
Everything you need to know about our fresh-roasted beans and unique flavors.
When will my coffee be roasted and shipped?
We roast our beans in small batches to ensure maximum freshness. Orders are typically processed and shipped within 1-3 business days of being placed.
What is your return policy for coffee products?
As coffee is a perishable food item, we do not accept returns. However, if there is an issue with your order or you are unsatisfied with the quality, please contact our support team within 30 days.
Do you offer whole bean or ground coffee?
We offer both! You can select 'Whole Bean' for maximum freshness or choose our 'Drip Ground' option which is perfectly suited for standard coffee makers.
Are your flavored coffees sweetened or contain allergens?
Our flavorings are sugar-free, calorie-free, and contain no allergens. We use high-quality oils to provide the aroma and taste without adding nutritional impact.
How should I store my Bones Coffee to keep it fresh?
Keep your coffee in a cool, dark place inside an airtight container. Avoid storing it in the fridge or freezer, as moisture can compromise the flavor profile.
Do you offer international shipping?
Yes, we ship our coffee worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.